General

Delivery & Tracking

• Can I have my order redirected to a different address?
• Can I choose a specific day/time for my delivery?
• What happens if I'm not in when my order arrives?
• My tracking says my order has been delivered, however I haven't received it
• How do I track my order?

Returns, Refunds & Exchanges

• I cannot submit my return request using the portal
• Can I still return outside of the returns period?
• I forgot to include the packing slip with my return
• Do I have to pay for my return?
• I bought a product that was later reduced in price. Can I get a refund on the difference?
• I returned my order paid with Klarna, however Klarna are still advising I pay my installment. Is this right?

See all 16 articles

Orders & Payment

• Do you ship internationally?
• What should I do if my payment is refused when placing an order?
• Can I use a card that's not registered in Europe?
• What payment methods can I use online?
• Why has my order been cancelled?
• How many items can I purchase in a single order?

See all 10 articles

Product

• I have a faulty product purchased from another retailer
• I have a faulty product but I can't find my receipt. What do I do?
• I have a faulty product that I bought in store
• I have a faulty product that I bought online
• My shoes are uncomfortable. Can I return them?
• Do you offer a repair service?

See all 7 articles

Promotions

• I haven't received my sign-up code
• I forgot to apply my promotional code when placing my order, what can I do?
• Why does my discount code not work?
• Can I use a promotional code in store?

Your Account & Personal Data

• How do I exercise my data subjects rights?
• How do I change the email address associated with my Clarks account?
• How do I change my saved contact number?
• How do I change my saved addresses?
• How do I reset my password?
• How do I create an account?

Service Feedback

• I have feedback on service received from Customer Care
• I have feedback on service received in store